Privacy Policy

91. Lawful Basis for Processing
In accordance with UAE law, we process your personal data based on:

Consent: Your explicit, clear, and unambiguous approval provided at the time of booking or inquiry.

Contractual Necessity: Data required to fulfill our cleaning service agreement with you.

Legal Obligation: When required by UAE federal or local Ras Al Khaimah authorities.

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2. Information We Collect
We collect "Personal Data" as defined by the PDPL, which includes:

Identifiers: Name, phone number, and email (sanitizexpert@gmail.com).

Geographic Data: Your specific physical address in the UAE for service delivery.

Financial Data: Billing details for transaction processing.

Electronic Identifiers: IP addresses and cookies via our website.

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3. Your Rights as a Data Subject
Under the UAE PDPL, you have the following rights:

Right to Information: To know what data we hold and why.

Right to Access: To request a copy of your personal data.

Right to Rectification: To correct any inaccurate or incomplete data.

Right to Erasure (Right to be Forgotten): To request deletion of your data when it is no longer needed for the original purpose.

Right to Restrict Processing: To limit how we use your data in specific circumstances.

Right to Data Portability: To receive your data in a structured, machine-readable format.

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4. Child Digital Safety (Ages 13–18)
In compliance with Federal Decree-Law No. 26 of 2025, we do not knowingly process data from children under 13 without explicit guardian consent. Our services are intended for adults. If we discover data from a minor has been collected without consent, it will be deleted immediately.

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5. Data Storage and Cross-Border Transfers
Your data is primarily stored and processed within the UAE. If we use international cloud services (e.g., for email or scheduling), we ensure these providers meet the "Adequacy Standards" set by the UAE Data Office to protect your information.

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6. Data Retention
We retain your personal data only for as long as necessary to provide our cleaning services and for a minimum of 5 years to comply with UAE financial and record-keeping regulations.

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7. Security Measures
We use technical and organizational measures (such as SSL encryption and restricted access) to protect your data. In the event of a data breach that prejudices your privacy, we are committed to notifying the UAE Data Office and affected individuals within the timeframe required by law.

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8. Contact & Complaints
If you wish to exercise your rights or have questions about our privacy practices in Ras Al Khaimah, please contact us:

Company: Sanitize Expert Cleaning Services

Email: sanitizexpert@gmail.com

Phone: +971 54 280 8828

Address: [Insert Ras Al Khaimah Office Address]